Frequently asked questions


How can I book a studio or a flat?

Book your flat easily via our booking button ( Here you will always get the best prices. You can also send us an e-mail with the dates of your stay.

Can I add guests at a later date?

This depends on the booked category and equipment of the rooms.
Please contact us.

What categories are there?

  • Studio: There is a small studio with 2 single beds, which we are happy to convert to a double bed if required.
  • Superior Studios: All Superior Studios have a double bed and 2 of them have an additional single sofa bed.
  • Flat: The flat has a bedroom with a double bed and a living room with a double sofa bed.
  • Maisonette flat: The open-plan maisonette flat is spread over two floors in the back of the house. There is a double bed on the 1st floor and a sofa bed for 2 persons on the ground floor.

All flats have a kitchenette and a shower room.

Is there a maximum length of stay?

If you are interested in a longer stay, please contact us by e-mail.

Is the final-cleaning included?

Our flats are cleaned after departure in any case. We charge a flat rate of 30-40 € per stay. All other cleaning must be arranged individually.


Until when can I cancel free of charge?

Standard rate:

  • for a stay of less than 7 nights from booking until 5 days before arrival free of charge, thereafter or in case of no-show 100 % of the rental price
  • for a stay of 7 nights or more from booking until 14 days before arrival free of charge, thereafter or in case of no-show 100 % of the rental price.

Our non-rrefundable rate cannot be cancelled free of charge at any time.
Attention: There may be deviations when booking via the portals or Airbnb.

How can I cancel or rebook?

For direct bookings made by e-mail, telephone or via our homepage, please send us an e-mail with the cancellation or change request to:

For bookings made via a booking portal (Airbnb,, please contact the respective portal directly. Unfortunately, we do not have access to your booking.


How does the payment work?

When booking via a booking portal (e.g. Airbnb, please note the conditions of the respective portals, unfortunately we have no influence here.

For bookings via our homepage, by e-mail or telephone, you can pay conveniently by credit card, PayPal or GiroPay. For direct bookings by telephone or e-mail, we will send you a payment link. If you do not have a credit card, please let us know. We also offer payment by invoice for companies.

When do I have to pay?

You pay directly at the time of booking. If you have to cancel, we will refund the costs according to our terms and conditions via the same payment method.

Are there any additional service charges or taxes on top of the room rate?

You will always be shown the full booking price including all fees and taxes when you make your booking.

How can I buy a voucher?

Please send us an email and we will help you.

How can I redeem my voucher?

You can redeem your voucher code directly on our website when booking, or write us an email with your booking request.

Check IN

Is it possible to check in before 3 pm?

Unfortunately, it is not possible to check in earlier without prior arrangement.
This is because we do not have a reception on site and we have to make sure that the cleaning staff has enough time to clean the flats sufficiently.
We ask for your understanding!

How does the check-in work?

The flats are ready for check-in from 15.00.
In order to receive the appropriate access code, it is necessary to complete the online check-in in advance.
We would like to offer our guests maximum flexibility and therefore do not have a reception on site. Thanks to our electronic access system, check-in is possible from 3 p.m., regardless of opening hours.
Your personal access code for the entrance to the building and your room number will be sent to you by e-mail immediately after successful online check-in.

What does Online Check-In mean?

The online check-in replaces the classic registration form and works via a link which is sent to you by e-mail 6 days before arrival. To receive the 6-digit code for access to the building, please complete the online check-in. In doing so, you will check your name and address and indicate any other guests. Please make sure that you check in all guests travelling with you, otherwise the check-in cannot be completed.
The data of the registration form (online check-in) must be requested by the accommodation provider for legal reasons.

I have not received an Online Check-in E-mail!

The online check-in e-mail is sent automatically 6 days before arrival.
If you have not received it, please check your SPAM mailbox first.
If you booked through a booking portal such as, or Airbnb and did not provide us with a personal email address, you may need to log in there to read the message. Please contact us if you have not received an email or online check-in link.

I have not received an access code!

You will only receive the access code once the online check-in has been completed.
After completing the online check-in, you will immediately receive an e-mail with the access code. Please check your inbox and spam folder.

Where do I enter the code?

There is a number field on the door frame to the right of the front door. Enter the code and wait for the acoustic signal. Then please press the door.

My access code does not work!

Make sure you have followed the instructions we sent you before arrival.
Try again. Maybe you mistyped the code, or forgot the # key at the end? Or not pressed hard enough on the door?
If the code still does not work, please call us!


How do I get to Rosenstock Apartments by car?

You can reach us by car from the street "Am Graalwall" by driving through the two one-way streets "Klostergang" and "Hinter dem Brunnen" to the street "Auf dem Meere". There is only resident's parking directly in front of the apartment building, but you are welcome to stop for loading and unloading.

What do I enter into my navigation system?

If you use a navigation system, it is best to enter the street "Klostergang", as the one-way street layout often leads to misdirection.

Where can I park?

You can park in the multi-storey car park "Am Rathaus" (300m) for a fee (11€/day), or in the car park "Sülzwiesen" (800m) free of charge.

Is it possible to walk to Rosenstock Apartments from the central train station?

Yes, from the train station you can easily reach us on foot in 10-15 minutes.

Can I store my luggage?

You are welcome to store your luggage under the stairs or in the courtyard in case of early arrival or late departure. Please arrange storage with us in advance. Unfortunately, we cannot accept any liability.

During your Stay

Is the inner courtyard accessible to all guests?

Our house has a beautiful courtyard with table and chairs. You are welcome to relax there, have a drink and read. Smoking is not permitted there. Please be considerate of other guests when talking. Thank you very much.

Can I store my bicycle safely?

You can park your bicycles in our inner courtyard.

How does the television work?

You can receive the usual programmes with our television sets. Please use the remote control and make sure the set is switched on.

Does Rosenstock Apartments offer breakfast?

We cannot offer breakfast in our house, but your holiday flat is equipped with crockery, coffee and tea for the preparation of a breakfast. You will find the nearest bakery in the street An der Münze 4-6, Rosenstraße 1 or An den Brodbänken 8.
Otherwise, you will find breakfast opportunities at Cafe Cental (Schröderstraße 1), Cafe Zeitgeist (Heiligengeist Str. 36), Museumscafe Bernstein (Heiligengeist Str. 38) or at the Meyerei Lüneburg (Am Sande 8).

Tips for restaurants and pubs

We can recommend FRIEDAs am Wasserturm (Am Wasserturm 15), Elrado-House (Am Markt 4), TRATTORIA De Flaviis (Am Stintmarkt 2) and delicious Lüneburg beer is available at Mälzer Brau- und Tafelhaus (Heiligengeiststr. 43). Otherwise, there are numerous restaurants, pubs and cafes in the "Stint" nightlife district.

How do I get to the city center?

You can reach the pedestrian zone on foot in just a few minutes. City maps are available in the hallway in the entrance area.

How can I order a taxi?

You can order a taxi by calling 04131/2222 (Taxi Röhling) or 04131/52025 (Hanse Taxi Lüneburg). Our address is Auf dem Meere 6, 21335 Lüneburg.


Where can I find the password for the wifi?

You will find the access data for the wifi in the flat.

Do you provide towels and bed linen?

On arrival, the beds are made for all guests and towels are provided. If you are staying longer, please let the cleaning team know if you need new towels.

Is there a washing machine?

Unfortunately, we cannot offer our guests washing facilities in the house. You will find a launderette (Wasch Fuxx) at Altenbrückertorstraße 5, 21335 Lüneburg.

Do you provide an iron?

There is an iron and ironing board under the slope of the stairs in the entrance area. Please put the iron and ironing board back there after use.

How is the bathroom equipped?

In our bathrooms you will find towels, soap and shampoo, toilet paper and a hairdryer.

Do the flats have a kitchen?

Yes, in your kitchen you will find crockery, cooking utensils, washing-up liquid, tea towels, kettle, coffee maker (filters are provided) salt + pepper, sugar, coffee, creamer and a selection of tea.

Are baby cots and high chairs available?

You are welcome to book a baby travel cot incl. bed linen for 10€ and/or a high chair (without tray) for 5€. Please let us know in good time.

Check OUT

Is it possible to check out after 10 am?

A late check-out can be booked in advance for a surcharge of 20€ until 12.00 hrs. Please let us know in good time.

How does the check-out work?

To check out, simply pull the door to the flat closed behind you - that's it.
You must have left the flat by 10:00 am.
Please leave the key in an obvious place, for example on the table.

How do I have to leave the flat?

We ask you to treat our flats and the other guests with respect. If this is not the case, we reserve the right to charge an extra fee. Please rinse the dishes thoroughly and put them back in the cupboard after they have dried.
If you can find time to clear up rubbish, deposit bottles etc., as well as tidying up a little, then our cleaning staff and subsequent guests will be very grateful to you.

Where can I bring my waste?

As usual with holiday flats, we cannot dispose of your waste glass and waste paper. Containers for waste glass and waste paper can be found just a few minutes walk away Am Bargenturm (car park) and Am Bargenturm/Sülzwiesen (bus park). In the inner courtyard there are two rubbish bins in the shed (left door) where you can dispose of your residual waste and packaging waste.

Can I store my luggage?

You are welcome to store your luggage under the stairs or in the courtyard in case of early arrival or late departure. Please arrange storage with us in advance. Unfortunately, we cannot accept any liability.

I have forgotten something in the flat!

Please contact us if you have forgotten something. We will then check whether we can find it or have already found it.
If we find it, we can send the item by post. Depending on the size of the package, we may have to charge a fee for shipping and handling.

House rules

Smoking is prohibited in the entire building. In accordance with our terms and conditions, we reserve the right to charge a fee of €150.00 if this rule is disregarded.

Quiet hours are between 22:00 and 08:00.

Parties are not allowed.

Bringing pets is not allowed. We would like to protect allergy sufferers here.

Keep the volume in your room and on the terrace at a normal level. Please keep the noise down in the hallways.


Can I also receive my invoice before check-out?

We can only issue an invoice with an invoice number after check-out. Due to the current legal situation for hotels in Germany, it is not possible to issue an invoice at an earlier point in time. We will be happy to send you a provisional invoice.

How and when will I receive an invoice?

If you need an invoice, please contact us by e-mail and state your billing address if it differs from the address you have given us so far. If you have any special requests regarding your invoice, please let us know immediately.

Can I receive my invoice again at a later date?

Yes, we can still provide you with your invoice up to one year after your departure.