General Terms and Conditions (GTC)

1. Scope of application

These terms and conditions regulate the legal relationship between you and the landlord Hillmer Auf dem Meere GbR. With your booking you confirm that you have taken note of and accept the contents of these terms and conditions.

2. Booking request / Conclusion of contract

2.1 With your booking enquiry you are making a binding offer to conclude a contract. Your booking request can be made in writing, verbally or by telephone. However, your enquiry does not constitute a claim to the conclusion of a contract with Hillmer Auf dem Meere GbR.

2.2 The contract is only concluded when your booking enquiry is confirmed by Hillmer Auf dem Meere GbR in writing or by e-mail and you accept the terms and conditions.

3. Services and prices

3.1 The scope of the contractual services as well as the prices result from the service description of the respective offer as well as from the information in the booking confirmation. The costs for electricity, water, heating and final cleaning are included in the stated price.

3.2 The agreed prices include the respective statutory value added tax. In the event of discrepancies between the information in the offer and in the booking confirmation, the information in the booking confirmation shall apply.

3.3 If you do not make use of or do not make full use of contractually provided services, in particular as a result of late arrival and/or early departure due to illness or for other reasons for which the landlord is not responsible, you shall not be entitled to a pro rata refund.

4. Deposit / Terms of payment

The total amount of the holiday is to be paid by you at the latest 5 days before arrival. Should the entire travel amount not be credited to the designated account 5 days before arrival as agreed, Hillmer Auf dem Meere GbR is entitled to let the flat to another party. In this case, the reservation will be cancelled by Hillmer Auf dem Meere GbR. Please make sure to pay the amount due in advance and in good time.

5. Cancellation by the tenant / Cancellation costs

5.1 You are entitled to withdraw from your booking at any time. For reasons of proof, we recommend the written form for the withdrawal. In the event of withdrawal, we are entitled to demand compensation from you for the travel arrangements made and our expenses.

5.2 In case of cancellation of the booking, the following cancellation fees will be charged:

Standard rate:

  • for stays of less than 7 nights from booking up to 5 days before arrival free of charge, thereafter or in case of no-show 100% of the rental price.
  • for stays of 7 nights or more from booking to 14 days before arrival free of charge, thereafter or in case of no-show 100 % of the rental price.

Our non-cancellable rate cannot be cancelled free of charge at any time.
Attention: There may be deviations when booking via the portals Booking.com or Airbnb.

5.3 The calculation is based on the originally agreed total price. The date on which we receive your notice of cancellation is decisive for the scale. You reserve the right to prove a lesser loss.

6. Subletting or re-letting / Substitute travellers

6.1 Subletting or re-letting of the rented object as well as its use for purposes other than accommodation shall require our prior written consent.

6.2 If you provide a substitute traveller under the same conditions for the period in question or if we are able to rent the object to someone else, a rebooking fee of 10% of the tour price, but at least EUR 20, will be charged.
However, the prerequisite for this is that we receive a binding new booking in good time before the start of the rental period so that we can make the necessary arrangements.

6.3 If a substitute traveller can only be found under different conditions (e.g. different group size, different rental period, etc.), the original customer will be charged the difference between the old and new tour price plus the rebooking fee or offset against the tour price paid.

7. Cancellation by the lessor

7.1 Hillmer Auf dem Meere GbR is entitled to withdraw from the contract extraordinarily for factually justified reasons, e.g. if force majeure or other circumstances for which the lessor is not responsible make it impossible to fulfil the contract; if the object is booked with misleading or false information about essential facts, e.g. about the person of the customer or the purpose; if there is a breach of § 6 item. 1 exists. In the event of a justified withdrawal by the lessor, you shall not be entitled to any compensation.

8. Accommodation / Handover / Return

8.1 The keys will be handed over personally on arrival or by keyless entry. You will receive further details directly from Hillmer Auf dem Meere GbR at the time of booking.

8.2 Your booked object is available to you from 15:00 on the agreed day of arrival. You have no right to earlier availability.

8.3 The object must be returned by 10.00 am. The object must be left punctually in order to be able to provide the next guest with a cleaned object in a timely manner. The keys must be left in the object when moving out.

8.3.1 In case of loss of the keys, a lump sum of 50 € will be charged.

8.4 Upon request, an individual "late check out" can be arranged for a fee, provided that the object is not directly re-rented.

9. Inventory / Duty to cooperate / Warranty / Exclusion of claims

9.1 You, as the tenant of the object and any co-users, undertake to treat the object provided and the associated inventory with care. You shall be liable for missing and/or damaged inventory and must satisfy yourself of the proper condition of the same upon moving in. Hillmer Auf dem Meere GbR reserves the right to assert claims against the tenant.

9.2 Damage which is discovered immediately after arrival or later must be reported to Hillmer Auf dem Meere GbR immediately. It is recommended that you report such damage even if it is not disturbing to you.

9.3 Within the framework of the statutory provisions, you are obliged to do everything you can reasonably be expected to do in the event of any disruptions in service to help remedy the disruption and to minimise or avoid any existing damage. This duty to minimise damage requires you to report complaints to us as the lessor's agent without delay. A culpable breach of this duty to cooperate may result in a reduction or exclusion of claims.

9.4 Claims for services not provided in accordance with the contract must be made to us within a preclusive period of 2 weeks after the contractually agreed end of the trip, unless you were prevented from complying with this period through no fault of your own. In this respect, we also recommend the written form.

10. Miscellaneous

10.1 Noise pollution: Even during your stay, everyday life goes on for many of us. We are not responsible for corresponding background noise, e.g. from construction workers, road traffic or similar. There is no right to compensation.

10.2 Pets are not permitted and can only be brought along in exceptional cases with the prior consent of Hillmer Auf dem Meere GbR.

10.3 Valuables: No liability is accepted for lost valuables brought in. As a purely precautionary measure, you confirm that you are covered by liability insurance and that you personally or your liability insurer will pay for any damage if necessary.

10.4 We provide you with WLAN free of charge during your stay. The use of the WLAN for illegal activities is prohibited. By logging on to the WLAN, the guest is liable for any infringements.

10.5 Smoking: Smoking is prohibited in all properties. Non-compliance will result in a fee of 150€ for special cleaning.

11. Location

All legal relations between Hillmer Auf dem Meere GbR and the customer shall be governed exclusively by the law of the Federal Republic of Germany. The place of performance and jurisdiction for all services arising from this contract is Lüneburg for both parties in commercial transactions.

12. Ineffectiveness of individual clauses

The ineffectiveness of individual clauses shall not result in the ineffectiveness of the entire terms and conditions.